Each and every customer who has purchased Xanax online from Xanax-Alprazolam.com is eligible to use the refund policy, provided they match the below-mentioned criteria.
- Stuck in customs
- The customer receives damaged pills.
- If we have sent the wrong medications
- Not able to ship the medications to the desired place.
- The customer is not satisfied with the product
What to do if customers are not satisfied with the quality of the product?
Xanax-Alprazolam.com’s main goal is customer satisfaction. Thus, we ensure 100% satisfaction to our customer. But in case you are not satisfied with the quality of the product, you can contact us within 15 days and can get a reshipment or full refund for that product.
What to do if my package is damaged and want to get the refund for it?
So, in the first place, when the customers found out that the package/pills are damaged, they are supposed to contact our customer support team through e-mail (firstname.lastname@example.org) or through our toll-free number and inform about the damage. (contacting the customer support has to be done within 3 days of receiving the product)
Note: The customer has to send us a snapshot or a picture of the damaged package or medication (Front and back side of the damaged package) and once we receive the photo, our customer support team will raise tickets for the scenario and will continue with the initiation of refund or reshipment formalities.
The reshipment or refund policy does not cover, if
- The customer provides an incorrect address to us.
- The medicine package has returned due to the failure of multiple delivery attempts by us.
Generally, we initiate refund within 24-48 hours of your request. For more information regarding the refund policy, please send us your queries and we will try to answer ASAP.